What is your name?
Alissa B. Davis
What is your company name + current title?
Senior Vice President of Customer Satisfaction at CreditUpdates.com
Alissa Davis is in charge of the comprehensive customer service and support programs provided by CreditUpdates.com, a company specializing in credit reporting, monitoring and support services. Alissa joined Credit Updates after enjoying a lengthy and successful career as an executive in charge of the creation of customer service programs and principles for several different companies across diverse industries. Alissa’s success in these prior roles has earned her a reputation as an authority figure on a wide range of customer service-related topics, and since assuming her current role with CreditUpdates.com has developed a number of unique programs benefiting the company’s customers.
Specializing in issues relating to corporate social responsibility and customer service, Alissa has earned the highest of praise from her industry peers as well as the customers with whom she frequently interacts in her role as senior vice president of customer satisfaction at CreditUpdates.com. With an undergraduate degree in business management and an MBA with a focus on corporate social responsibility, Alissa B. Davis brings a unique combination of academic credentials and professional experience to her role with the company and has gone to great lengths to earn her reputation as a staunch advocate for each and every customer utilizing the services available through CreditUpdates.com.
Do you know what steez is? If so, how do you express your steez?
I do now, and I believe I express my steez in each and every interaction I have with our customers at CreditUpdates.com
When you were younger what was your dream occupation?
I had a lot of different dream jobs while growing up, but firefighter and EMT are the ones I recall most clearly. I always wanted to pursue a career in which I was put in a position to help people every single day.
Who/What inspired you to get into your current field?
I’ve always felt that success in any endeavor is directly related to how you treat the people around you, whether they are co-workers or customers. My goal upon entering this field was to ensure that businesses across all industries see what can be accomplished through the implementation of robust customer service and support programs.
What is one current trend that excites you?
I love that there are so many different platforms available to communicate directly with people all over the world.
What would you consider your biggest accomplishment?
I’ve received awards and other accolades as a professional, but there is nothing that brings greater pride than a phone call or message from a customer expressing appreciation for the way I go about my work.
What do you think of social media? Has it made an impact on your professional career?
I love social media just because of the simple fact that it makes it so much easier to instantly and directly communicate with customers.
If you were ever to start again, would you do anything differently?
I would learn the definition of “steez” much sooner so I could encourage my customer service staff to consider ways to work on expressing their steez each and every day.
What do you see for the future?
I see unique challenges requiring innovative solutions, and I believe that the way we approach those challenges will lead to our continued growth.
What’s one piece of advice you can tell our readers?
It’s a universal truth that treating people well always leads to a positive outcome, so always treat people well in everything you do.